Support
Talk to a person, not a phone tree. Chat, email, or call. A human every time.
We sell phone systems, so being reachable is a matter of honor. Chat answered in minutes, email the same business day, and three phone numbers where someone picks up.
Phone hoursWeekdays 9:00–16:00 CET
Docs
Prefer to find the answer yourself? The docs read like a book.
The promise
- Chat: minutes, not hours
- The chat is staffed by people who can actually change things on your account. No bot maze before you reach them.
- Email: same business day
- Every email to support@phone.inc gets a real reply the same business day. Usually much faster.
- Phone: a human answers
- No phone tree, no “press 3 for billing.” We build phone systems for a living, so ours is a person picking up.
Every time I call, someone picks up who can actually fix the thing. I didn't know phone companies were allowed to do that.
I wrote in expecting a ticket number and a week of silence. I got a real answer, from a real person, in a few minutes.
Reach us directly
You're always welcome to reach out directly.
Lea Silkensen runs our customer experience: lsi@phone.inc.
Niklas Stephenson is our founder and CEO: nst@phone.inc.