The Shopify phone.

What it does

Your Shopify store, on the line. Every call arrives with the order attached.

Most store calls are about an order. Phone.inc knows which one: who's calling, what they bought, where the package is, and what happened last time you talked.

Caller context from your store

When a customer calls, their orders, returns, and lifetime value appear next to their name. Before you pick up.

Whisper knows the order

“Sofia, third call this month, order #1042 shipped yesterday.” The voice brief reads straight from Shopify.

Agents that do store work

After a call about an order, an agent can look up tracking, text the customer the link, and log the call.

Texts with real answers

Send tracking links, order confirmations, and delivery dates without leaving the call screen.

Voicemails with context

A voicemail about “my order” arrives with the actual order attached. No detective work.

Two-minute setup

Connect with your Shopify login. No code, no CSV exports, no consultant.

In the product

Five minutes with Sofia. From first ring to logged call.

14:02:00

Incoming call

Before you answer

The call arrives with the order attached. Sofia's name, her order status, and what she called about last time, on screen while the phone is still ringing.

• Order status and value
• Lifetime orders at a glance
• Notes from the last call

Phone.inc14:02

SJ

Sofia Jensen

Incoming · Main number

Shopify

Order #1042 · $49.50 · Shipped

12 orders · customer since 2024

Last call · asked about delivery ETA

14:02:10

Whisper

As you pick up

A short voice brief only you hear, read straight from Shopify. You know why she's calling before you say hello, and she never repeats herself.

• Only you hear it
• Built from store data
• Two seconds, then you talk

On call14:02

SJ

Sofia Jensen

Main number

Whisper · only you hear this

“Third call this month. Order #1042 shipped yesterday. She's still waiting on the refund you promised Tuesday.”

14:07:05

After the call

After you hang up

An agent reads the transcript, finds the tracking number in Shopify, texts Sofia the link, and logs the call. You're already on to the next thing.

• Reads the transcript
• Looks up the order
• Texts and logs for you

Phone.inc14:07

Sofia Jensen

Call ended · 4:32

Agent · after-call work

• Read the transcript
• Found order #1042 in Shopify
• Texted Sofia the tracking link
• Logged the call on her contact

Hi Sofia! Your refund is on its way. Here's the tracking for order #1042: dk.ship.co/8213

Sent by agent · 14:07