Transfer calls
Talk first. Then transfer. So your teammate is never ambushed by a call.
When you transfer a call in the app, you choose who takes it — and you talk to them before the caller does. That's an attended transfer, and it's one tap, not a training course.
Why it matters
The caller never starts over.
Everyone has been on the other end of a cold transfer: a click, a new voice, and the whole story from the top. It makes a small business feel bigger in the worst way.
An attended transfer flips that. Your teammate picks up already knowing who's calling and why, so the caller hears “Hi Sofia, I've got your refund right here” instead of “How can I help you?” It feels like one team — because it is.
How it works
Three taps, no training course.
- 01Hold
- One tap puts the caller on gentle hold. They hear music, not your office.
- 02Brief
- You talk to your teammate first. Who's calling, what they need, what's been promised.
- 03Hand off
- One more tap connects them. You drop off, and the conversation just continues.
Nothing to explain? Send the call straight through instead — a blind transfer is the same button, without the chat.
Sound like one team on every call.
Attended transfers are built into every Phone.inc number. Free for one person.